Frequently Asked Questions
Everything you need to know about working with Gordon Woodworks
How does payment and shipping work?
Once your order is placed, please allow approximately twelve weeks for your furniture to leave our studio. Every step of the process — from hand-selecting and kiln-drying your unique wood to carving, finishing, and final assembly — is completed with the utmost care to ensure lasting quality.
A 50% deposit is required at the time of ordering to begin production.
All domestic orders are delivered via white-glove, in-home service, ensuring your piece arrives safely and is placed with care. When your furniture is ready to ship, we’ll provide a final shipping quote and invoice for the remaining balance.
For restoration pieces, we’re happy to help coordinate shipping if you’re unable to deliver your item to the studio in person.
Where can I find pricing?
Most of our pieces — aside from chairs — are priced individually based on several factors, including dimensions, wood species, rarity, and the complexity of craftsmanship involved. Because each piece is uniquely made, pricing varies to reflect the time, materials, and detail required.
For specific quotes or custom inquiries, feel free to contact us directly at (844) 513-2441 or info@gordonwoodworks.com. We’re happy to discuss your vision and provide guidance.
How do I care for and maintain my wood furniture?
Our furniture is designed to age gracefully with everyday use. Finished with hand-applied tung oil, each piece develops a rich, natural patina over time — a hallmark of well-crafted, living wood.
For regular upkeep, simply dust with a soft, dry cloth. Avoid chemical cleaners or silicone-based polishes, which can damage the finish. If needed, use a slightly damp cloth followed by a dry one to remove any residue — never leave moisture sitting on the surface.
To preserve the wood and finish:
- Keep your piece out of direct sunlight and away from heat sources
- Use coasters and trivets under hot or damp items
- Wipe spills immediately with a dry cloth
- Avoid placing heavy or abrasive items directly on the surface
Are your pieces made to order? Can I choose the wood type?
Yes, all of our pieces are bespoke and made to order. We maintain an ample supply of black walnut, light and dark cherry, and oak. We can also source other wood types depending on your preferences, and you can even mix woods (such as a black walnut chair with white oak spindles).
How do I place an order for a custom piece?
Because every piece we create is bespoke, we highly recommend having a direct conversation with us before you order. This allows us to understand your aesthetic goals, confirm dimensions, and provide a tailored estimate. Please send us a message with your phone number or email, and we will reach out to you directly!
Can you help me match your furniture to my current room?
Absolutely! You are welcome to send us photos of your space or existing furniture, and we can advise you on the best wood color and selection.
Can I visit your shop to see the furniture in person?
Yes! Our studio is located in the Hudson Valley, NY. We love having customers visit to see our pieces in person. Note that studio visits are by appointment only, so please reach out to us to schedule a time.
Can I pick out the exact wood slab for my table?
Yes, if you are ordering a live-edge table or bench, you can visit our studio to select the exact slabs we will use for your piece. Studio visits are by appointment only, so please reach out to us to schedule a time.
Still have questions?
We’re here to help you create the perfect piece for your space.